Regarding Your Order
If you have questions about an order you've already placed with us, please call our customer service number 888-849-7367 x549 or email us at info@paradisepen.com
Tracking Your Order
You can track your order quickly and easily online. Simply click here. You will be asked to enter your email address.
General Questions
For general questions about our products you may talk directly with an expert at your local store by calling 866-747-5800. Product related questions can also be emailed to info@paradisepen.com
Our Guarantee
If, for any reason, you are unhappy with your purchase, simply return the merchandise to us within 30 days of your delivery date along with a copy of your receipt. We ask that the merchandise be returned it its original packaging.
Return Policy
Customer satisfaction is our top priority. If you need to return or exchange merchandise you've ordered, please click here to view our Return & Exchange policy.
Privacy Policy
We work hard to keep your information private. View our privacy policy.
Pen Repairs
See our list of vendor repair facilities to answer your questions regarding nib exchanges, repairs or warrantees. Please note that we are in the US, and do not have contact information for service centers in other countries.