Paradise Pen Customer Service

Our expert staff can help you with your buying decision. Visit one of our 21 stores, or buy on-line. Your satisfaction is guaranteed. From refill orders to large corporate sales. Our pledge is to provide you, our customer, with outstanding service. Price, service, and location!

General Questions

For general questions about our products you may talk directly with an expert at your local store by calling 866-747-5800. Product related questions can also be emailed to info@paradisepen.com

Regarding Your Order

If you have questions about an order you've already placed with us, please call our customer service number at 888-849-7367 x549 or email us atinfo@paradisepen.com

Tracking Your Order

You can track your order quickly and easily online. Simply login to your account. Click Orders link on the top navigation to view orders and tracking information. To get started click here

3 Ways to Shop

1.) Shop Online
Of course you can shop right here on the site! Start on our Home Page by searching for the product that meets your needs.

2.) Visit A Retail Store
You're never far from a Paradise Pen store. Stop in for a visit. Talking about fine writing instruments is the next best thing to using them, and our staff is always happy to share their knowledge and help you select the perfect fountain pen, roller ball, ballpoint or pencil.

3.) Shop by Telephone - 866.747.5800
When you call us, you won't reach a nameless voice at the end of the line - you will be speaking directly with one of us. A family member or a Paradise Pen manager at one of our twenty-one stores is available to help you shop during our regular store hours: Monday through Saturday 10am to 9pm; Sunday 11am to 6pm.

Shipping Rates & Details

Shipping charges vary by destination and shipping method. Shipping and handling (S&H) in U.S. dollars will be added to your order when you check out. Click here to view or shipping rates & details.

International Shipping

We have partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. Click here to view list of countries International Checkout ships to and more information.

      

Our Guarantee

If, for any reason, you are unhappy with your purchase, simply return the merchandise to us within 30 days of your delivery date along with a copy of your receipt. We ask that the merchandise be returned it its original packaging.

Return & Exchange Policy

Customer satisfaction is our top priority. If you need to return or exchange merchandise you've ordered, please click here to view our Return & Exchange policy.

Corporate Gifts

Your corporate logo or custom engraving can be the perfect touch on a fine writing instrument. Find out more about our Corporate Gift Program, or contact our corporate sales manager at 888-849-7367 ext. #553 or via email.

Engraving/Monograms

Call a store nearest you to inquire about the many details of personalizing your gift order. Most writing instruments allow space for up to 15 characters including spaces and punctuation. Allow a maximum of 3 monogrammed initials on leather goods.

Gift Certificates

We have an amazing selection of fine writing instruments and gifts, so if you are having a tough time finding the perfect gift, why not leave the decision up to the person for whom you are buying? Gift certificates in amounts starting at $25.00 can be sent to any address of your choice. Shop for Gift Certificates Here.

Pen Repairs

See our list of vendor repair facilities to answer your questions regarding nib exchanges, repairs or warranties. Please note that we are in the US, and do not have contact information for service centers in other countries.

Compatible Pen Refills

What makes our pens go? Find the perfect refill for your pen. We have the largest selection of pen refills available anywhere. Check out our Refill Reference Chart.

Fine Pen Care

We have collected the best pen care, product, and handwriting tips from our nationwide staff of writing experts. Visit our Writing Workshop where we will teach you fine writing basics about ball points, gels, roller balls, fountain pens, materials, & more!

Privacy Policy

We work hard to keep your information private. View our privacy policy.