Contacting Paradise Pen

General Questions

For general questions about our products you may talk directly with an expert at your local store by calling 866-747-5800. Product related questions can also be emailed to info@paradisepen.com

Regarding Your Order

If you have questions about an order you've already placed with us, please call our customer service number 888-849-7367 x549 or email us at info@paradisepen.com

Tracking Your Order

You can track your order quickly and easily online. Simply login to your account. Click Orders link on the top navigation to view orders and tracking information. To get started click here

Pen Repairs

See our list of vendor repair facilities to answer your questions regarding nib exchanges, repairs or warrantees. Please note that we are in the US, and do not have contact information for service centers in other countries.

Privacy Policy

We work hard to keep your information private. View our privacy policy.

  

3 Ways to Order

    • Shop Online
      Of course you can shop right here on the site! Start on our Home Page by searching for the product that meets your needs.
    • Visit A Retail Store
      You're never far from a Paradise Pen store. Stop in for a visit. Talking about fine writing instruments is the next best thing to using them, and our staff is always happy to share their knowledge and help you select the perfect fountain pen, roller ball, ballpoint or pencil.
    • Shop by Telephone - 866.747.5800
      When you call us, you won't reach a nameless voice at the end of the line - you will be speaking directly with one of us. A family member or a Paradise Pen manager at one of our twenty-one stores is available to help you shop during our regular store hours: Monday through Saturday 10am to 9pm; Sunday 11am to 6pm.

    Corporate Orders

    Your corporate logo or custom engraving can be the perfect touch on a fine writing instrument. Find out more about our Corporate Gift Program, or contact our corporate sales manager at 888-849-7367 ext. #553 or via email.

    Engraving/Monograms

    Call your nearest store to inquire about the many details of personalizing your gift order. Most writing instruments allow space for up to 15 characters including spaces and punctuation. Allow a maximum of 3 monogrammed initials on leather goods.